Privacy Policy

1. Introduction

This Privacy Policy explains how Foxeep, Inc. ("Foxeep", "we", "us") collects, uses, discloses and protects personal information when you visit our websites, create an account or use our hosting, domain and related services (the "Services"). It also describes the rights available to you under U.S. federal and state laws, including the Delaware Personal Data Privacy Act (6 Del. C. ch. 12D), the Delaware Online Privacy and Protection Act (6 Del. C. § 1201C et seq.), and the California Consumer Privacy Act as amended by the California Privacy Rights Act (together, "CCPA").

This policy does not cover the content that our customers host on their own websites. For those websites, the customer is responsible for its own privacy practices, and we act as a service provider or processor.

2. Information We Collect

Information you provide

• Account and contact data: name, email address, phone number, postal address, company name and account credentials.
• Billing data: billing address and payment details. Full card numbers and security codes are collected directly by our PCI DSS Level 1 certified payment processors (bank card processors and PayPal); we receive and store only a payment token, card brand, last four digits, expiration date and billing ZIP code, or your PayPal payer ID and email.
• Domain registrant data: registrant, administrative and technical contact details required by ICANN and domain registries.
• Communications: support chats, tickets, call recordings (with notice), survey responses and form submissions.
• Verification data: information used to prevent fraud, such as identity verification documents when requested.

Information collected automatically

• Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of visits.
• Cookies and similar technologies: see Section 7.
• Service logs: server, access, error and security logs generated when you use the Services.
• Approximate location: derived from your IP address.

Information from third parties

• Payment processors and fraud-prevention services (for example, transaction approval and risk scores).
• Domain registries and registrars (for example, transfer status).
• Affiliates and partners who refer you to us, and advertising and analytics providers.

3. How We Use Information

We use personal information to:

• Provide, operate, maintain and support the Services, including registering domains and publishing required registration data.
• Process payments, prevent fraud and verify identity.
• Secure our network and customers, detect abuse, and enforce our Terms of Service.
• Communicate with you about your account, renewals, security alerts and policy changes.
• Send marketing emails where permitted by the CAN-SPAM Act. Every marketing email includes a working unsubscribe link, and we honor opt-outs within 10 business days.
• Send text messages only with your prior express consent, as required by the Telephone Consumer Protection Act. Reply STOP to opt out at any time.
• Analyze and improve the Services, develop new features and measure advertising performance.
• Comply with legal obligations, respond to lawful requests and establish or defend legal claims.

4. How We Share Information

We do not sell personal information for money. We share personal information only as follows:

• Service providers who process data on our behalf under contract (payment processing, cloud infrastructure, customer support tools, email delivery, analytics).
• Registries, registrars and ICANN as required to register and manage domains. With WHOIS privacy enabled, your details are replaced by proxy information in public directories, but registries and ICANN may still receive them.
• Legal and safety disclosures when required by law, subpoena, court order or other legal process, or to protect the rights, property or safety of Foxeep, our customers or others.
• Business transfers in connection with a merger, acquisition, financing or sale of assets, subject to this policy.
• With your consent or at your direction.
• Advertising partners: we may use cookies that allow partners to show you our ads on other sites. Under some state laws this may be considered a "sale" or "sharing" of personal data, or "targeted advertising". You can opt out as described in Section 8.

4A. Payment Processors

When you pay us, your payment information is processed by our bank card payment processor or PayPal These processors act as our service providers for processing your payment and, for certain purposes such as fraud prevention, regulatory compliance and operating their own networks, as independent controllers under their own privacy policies (including paypal.com/privacy).

To help prevent fraud, our card payment processor may collect device and browser information through its scripts on our checkout pages, and both processors may share risk signals with us. We use this information only to process payments, prevent fraud and handle refunds and disputes, including sharing order records with your bank or the processor when you dispute a charge.

5. Data Retention

We keep personal information for as long as your account is active and as needed to provide the Services, then for as long as necessary to comply with legal, tax, accounting and ICANN obligations (ICANN generally requires registrars to retain certain registration data for two years after a domain's registration ends), resolve disputes and enforce our agreements. Backups of hosting data are deleted on a rolling schedule after account closure.

6. Data Security

We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit (TLS) and at rest for sensitive data, access controls, multi-factor authentication for staff, network monitoring and regular security testing. No method of transmission or storage is completely secure.

If a breach of security affecting your personal information occurs, we will notify you and regulators as required by law, including the Delaware data breach notification statute (6 Del. C. § 12B-101 et seq.), which generally requires notice within 60 days of determining that a breach occurred.

7. Cookies and Tracking

We use cookies, pixels and similar technologies to keep you signed in, remember preferences, secure the Services, understand how our website is used and measure advertising. You can manage non-essential cookies through our cookie banner and "Cookie Settings" link, and through your browser settings.

• Strictly necessary: required for login, security and checkout. These cannot be disabled.
• Functional: remember preferences such as language and currency.
• Analytics: help us understand site usage in aggregate.
• Advertising: measure campaigns and show relevant ads on other sites.

Do Not Track and Global Privacy Control: as disclosed under the California Online Privacy Protection Act and the Delaware Online Privacy and Protection Act, our website does not respond to browser "Do Not Track" signals because there is no uniform standard. However, we do honor Global Privacy Control (GPC) signals as a valid request to opt out of the sale or sharing of personal data and targeted advertising for that browser, as required by applicable state laws.

8. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal data:

• Access: confirm whether we process your personal data and obtain a copy.
• Correction: correct inaccurate personal data.
• Deletion: delete personal data you provided or that we obtained about you, subject to legal exceptions.
• Portability: receive your data in a portable, readily usable format.
• Opt out: of targeted advertising, the sale of personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects.
• Third-party list (Delaware): obtain a list of the categories of third parties to which we have disclosed your personal data.
• Limit use of sensitive data (California): we do not use sensitive personal information for purposes that require a right to limit.
• Non-discrimination: we will not discriminate against you for exercising your rights.

How to exercise your rights

Submit a request through your account privacy settings, by emailing privacy@foxeep.com, or by calling +1 (302) 550-4769. You can opt out of sales, sharing and targeted advertising using the "Do Not Sell or Share My Personal Information" link in our footer or by enabling GPC. We will verify your identity before fulfilling access, correction and deletion requests. You may use an authorized agent, who must provide proof of authorization.

We respond within 45 days, which may be extended once by an additional 45 days where reasonably necessary, with notice to you.

Delaware residents

Under the Delaware Personal Data Privacy Act, Delaware residents have the rights listed above, including the right to obtain a list of the categories of third parties to which we have disclosed their personal data and to opt out of targeted advertising, sale of personal data and profiling. We recognize universal opt-out signals such as Global Privacy Control. We do not process sensitive data without consent. As required by the Delaware Online Privacy and Protection Act, this policy is conspicuously posted on our website and describes the information we collect, how we share it, how you can review and request changes to it, and how we respond to Do Not Track signals.

Appeals

If we decline to act on your request, you may appeal by emailing privacy@foxeep.com with the subject line "Privacy Appeal" within 60 days of our decision. We will respond within 60 days. If your appeal is denied, Delaware residents may contact the Delaware Department of Justice, Consumer Protection Unit, and residents of other states may contact their state Attorney General.

9. Children's Privacy

The Services are intended for adults 18 and over. We do not knowingly collect personal information from children under 13, consistent with COPPA, and we do not sell or share personal data of consumers we know are under 18. If you believe a child has provided us personal information, contact privacy@foxeep.com and we will delete it.

10. International Users

We are based in the United States and process information in the U.S. and in the countries where our data centers and service providers are located. Where required, we use appropriate safeguards such as Standard Contractual Clauses for transfers of personal data from the European Economic Area, United Kingdom or Switzerland. Users in those regions may have additional rights, including the right to lodge a complaint with a supervisory authority.

11. Additional Notice for California Residents

In the past 12 months we have collected the categories of personal information described in Section 2: identifiers; customer records; commercial information; internet or network activity; geolocation (approximate); audio recordings of support calls; and inferences for marketing. We collect them from the sources in Section 2, use them for the purposes in Section 3, and disclose them to the categories of recipients in Section 4. We have "shared" identifiers and internet activity with advertising partners for cross-context behavioral advertising. We do not sell personal information for money. Under California's "Shine the Light" law, you may request information about disclosures to third parties for their direct marketing purposes; we do not make such disclosures.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new version with an updated date and, for material changes, notify you by email or dashboard notice before they take effect.

13. Contact Us

Privacy questions and requests: privacy@foxeep.com · Phone: +1 (302) 550-4769
Mail: Foxeep, Inc., Attn: Privacy Officer, 16192 Coastal Hwy, Lewes, DE 19958, United States

These policies and agreements may be changed at any time when necessary. The current version is always published on this page with the date of its last update.