How can we help you today?

Real people, 24/7/365. Chat with us, open a ticket, or find the answer yourself in more than 1,500 step-by-step guides.

Open a support ticket

Choose how you want to reach us

Every channel is staffed by U.S.-based specialists around the clock.

Live chat

Fastest answers, usually in under 2 minutes. Available 24/7/365.

Open a ticket

For complex issues. First response within one hour, 24/7.

Phone support

+1 (302) 550-4769, answered around the clock by U.S.-based staff.

Knowledge base

Step-by-step guides written and maintained by our support team.

Getting started

Set up your account, point your domain and launch your first site.

WordPress

Installation, staging, caching, plugins and troubleshooting.

Email

Create mailboxes, set up Outlook, Gmail or iPhone, and fix delivery.

Domains & DNS

Nameservers, DNS records, transfers, renewals and privacy.

SSL & security

Free SSL, malware scans, firewall and two-factor login.

Backups & migration

Restore a backup or request a free site migration.

Billing & account

Invoices, payment methods, renewals and cancellations.

Reseller & WHM

Create client accounts, packages and white-label settings.

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What our support covers

Our U.S.-based team helps with everything that keeps your site online, 24/7/365.

Hosting servers, email, DNS, SSL and domain issues
WordPress installation, performance and malware cleanup
Free migrations and backup restores
Client area, billing and account questions
Guidance on third-party themes, plugins and custom code (best effort)

System status

Live status of our core services. Subscribe for incident alerts from the status page.

Hosting servers	Operational
Email	Operational
Domains & DNS	Operational
Client area & billing	Operational

Report abuse or a security issue

Spam, phishing, malware or a vulnerability in our systems? Our Trust & Safety team reviews every report.

Spam & phishing

Email abuse@foxeep.com with full message headers or the offending URL.

Copyright (DMCA)

Send DMCA notices to legal@foxeep.com. See our DMCA Policy.

Security vulnerabilities

Report responsibly to security@foxeep.com. We acknowledge within 48 hours.

Support questions

How do I contact technical support?

Use live chat for the fastest answer, open a ticket from the client area for complex issues, or call +1 (302) 550-4769. All channels are available 24/7/365.

What information should I include in a ticket?

Your domain name, what you were trying to do, the exact error message, when it started and any recent changes. Screenshots help a lot.

Will you migrate my website for free?

Yes. Free migration is included on every hosting plan. Request it from the client area and our team usually completes it within 24 hours.

Can support restore my website from a backup?

Yes. You can restore files and databases yourself from the control panel, or ask support to do it for you at no charge.

My site is hacked. What should I do?

Open a critical ticket or start a chat right away. We'll isolate the site, scan it and clean it. Managed WordPress includes our hack-free guarantee.

Do you help with third-party plugins or custom code?

We help on a best-effort basis and will always check that the server is working correctly. Deep custom development is outside the scope of support.

Didn't find your question?

Write to us at faq@foxeep.com and our team will get back to you within one business day.