Refund Policy

1. Overview

This Refund Policy explains when Foxeep, Inc. ("Foxeep") issues refunds and how they are paid. It forms part of our Terms of Service. We publish it clearly before purchase so you know exactly what to expect, as required by our payment processors and card network rules.

All Services are digital and delivered electronically. Prices and refunds are in U.S. dollars.

2. 30-Day Money-Back Guarantee

If you are not satisfied with a new hosting plan, you may cancel it within 30 days of your first payment for that plan and receive a full refund of the hosting fee you paid. This includes the $1.00 charge of our first-month Introductory Offer.

• Applies to Web Hosting, WordPress Hosting, Managed WordPress, eCommerce Hosting and Reseller Hosting.
• Applies to the first purchase of each hosting product per customer, for the initial term only (monthly, annual or multi-year).
• Does not apply to accounts terminated for violating our Acceptable Use Policy, or to fraudulent orders.
• One money-back refund per customer: per person, household, payment method and email address. A new account opened by the same customer is not eligible again.
• Not available for accounts that sent bulk email, used excessive server resources, or hosted content that violates our Acceptable Use Policy.
• We may verify your identity before approving a refund on high-risk orders, and customers with repeated refund requests or chargebacks may be refused future orders.

3. First Month for $1 (Introductory Offer)

Eligible hosting plans can be started with a first month for $1.00 on monthly billing. After the first month, the plan renews automatically every month at the regular monthly price shown at checkout until you cancel.

• We email you a reminder at least 7 days before the first charge at the regular price.
• If you cancel before the end of the first month, you are not charged again.
• If you are charged the regular price and did not intend to continue, request a refund within 7 days of that charge and we will refund it in full (see Section 4).
• The $1.00 charge itself is refundable under the 30-day money-back guarantee.
• The offer is limited to one per new customer, household and payment method. Accounts that abuse the offer (for example, repeated sign-ups) may be cancelled without refund of the $1.00 charge.

4. Automatic Renewals

We send renewal reminders by email before every automatic renewal (a renewal notice 35 days before renewal for terms of three months or longer, then the renewal invoice 15 days before annual or longer terms and 14 days before quarterly and semi-annual terms; for monthly terms, the invoice at least 7 days before renewal). If a hosting plan renews and you did not intend to keep it, you may request cancellation within 7 days of the renewal charge and we will refund that renewal charge in full.

After 7 days, a cancellation takes effect at the end of the paid term and the remaining time is not refunded, except where required by law.

5. Domain Names

Domain registration, renewal, transfer and restoration fees are paid to registries and are non-refundable once the order is submitted to the registry, except in these cases:

• The registration or transfer fails or is rejected and cannot be completed: we refund the full fee.
• You were charged twice for the same domain or charged because of our error: we refund the duplicate or incorrect charge.
• A transfer is cancelled before it is submitted to the registry: we refund the transfer fee.

6. Free Domains Included with Hosting

If your hosting plan included a free domain and you receive a money-back refund for that plan, we deduct our standard first-year registration price for that domain from the refund. You keep the domain registered in your name and may renew it with us or transfer it elsewhere.

7. Non-Refundable Items

• Domain names, except as described in Section 4, including premium domains and ICANN fees.
• SSL certificates once issued by the certificate authority.
• Third-party software licenses once activated.
• Professional services (such as custom development or paid migrations) once performed.
• Setup fees and account credits purchased or granted as promotions.
• Services cancelled after the refund windows in Sections 2, 3 and 4.

8. How to Request a Refund

You can request a refund in any of these ways, 24 hours a day:

• Cancel the service in your client area and select "Request refund".
• Open a billing ticket in the client area.
• Email billing@foxeep.com from your account email address, including your domain or invoice number.
• Call us at +1 (302) 550-4769.

We confirm every refund request by email within 2 business days.

9. How Refunds Are Paid

Refunds are issued only to the original payment method used for the purchase, through the same payment processor. We cannot refund to a different card, bank account or PayPal account, or pay refunds in cash.

• Credit and debit cards: refunds are sent within 2 business days of approval and usually appear on your statement within 5 to 10 business days, depending on your bank.
• PayPal: refunds are returned to your PayPal balance or original funding source, usually within 3 to 5 business days.
• If your card has been closed or replaced, the refund is still sent to that card account and your card issuer will credit it to you.
• We refund the amount you paid in U.S. dollars. We are not responsible for differences caused by currency conversion or fees charged by your bank.

At your request, we can apply the refund as account credit instead, for use on any Foxeep service.

10. Cancellation

You can cancel any Service at any time online from your client area, without calling us. Cancellation stops automatic renewal. Unless a refund applies under this policy, the Service remains active until the end of the paid term. Please back up your content before cancelling, because data is deleted after the Service ends.

11. Chargebacks and Payment Disputes

If you have a billing concern, please contact us first. We resolve most issues within one business day, and doing so is faster than a chargeback. If you open a chargeback or PayPal dispute, we may suspend the related Service while it is pending and will provide order records to the processor. You keep all rights you have under the Fair Credit Billing Act, the Electronic Fund Transfer Act and your card issuer's rules.

12. Termination by Foxeep

If we terminate a Service for reasons other than your breach of the Terms of Service (for example, if we discontinue a product), we refund the unused portion of your prepaid fees on a prorated basis. If we terminate a Service because you violated our Acceptable Use Policy or engaged in fraud, no refund is due except where required by law.

13. Your Legal Rights

This policy is governed by U.S. federal law and the laws of the State of Delaware. Nothing in it limits any right you have under applicable consumer protection laws that cannot be waived, including the Delaware Consumer Fraud Act, 6 Del. C. § 2511 et seq. We may update this policy; changes do not affect purchases made before the update.

14. Contact

Billing team: billing@foxeep.com · Phone: +1 (302) 550-4769 (24/7)
Mail: Foxeep, Inc., Attn: Billing Department, 16192 Coastal Hwy, Lewes, DE 19958, United States

These policies and agreements may be changed at any time when necessary. The current version is always published on this page with the date of its last update.